Refund policy

Returns and Refunds

ZAVRYX is operated by ZAVRYX, Inc.

30-day return window

You may request a return within 30 calendar days after the last item in your order is delivered. Contact us with your order number, the item you wish to return, and the reason for your request. A receipt or other proof of purchase is required.

Return conditions

For change-of-mind returns, items must be unused, unwashed, unaltered, and complete with their included accessories. Please include the original packaging where possible and pack the item securely.

Crochet kits must contain all included yarn, tools, accessories, and printed instructions. Materials must not have been cut, used, or consumed, and the project must not have been started. Opening the packaging solely to reasonably inspect the contents does not, by itself, make an item ineligible.

These conditions do not exclude valid claims for items that arrived damaged, defective, incomplete, or incorrect, or limit any rights provided by applicable law.

How to request a return

Email haihua@zavryx.net or call +1 307-357-9731. For damaged, defective, incomplete, or incorrect items, describe the issue and provide photos where reasonably possible so we can help assess it.

Contact us before sending a return so we can provide return instructions. Once your return is approved, send it within 14 calendar days. A delay in our response will not invalidate a request you submitted within the return window. Please retain your shipping receipt and, where available, tracking information.

Return address:

ZAVRYX, Inc.
30 N Gould St Ste. N
Sheridan, WY 82801
United States

Return shipping and fees

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are not refundable for these returns unless required by applicable law. We do not charge a restocking fee.

If an item is damaged, defective, incomplete, or incorrect due to an issue with the product or our fulfillment, we will cover necessary return shipping by arranging a prepaid label or reimbursing an agreed shipping cost. Contact us before purchasing return postage so we can arrange the appropriate method. If the entire order is returned for one of these reasons, we will also refund the original standard delivery charge. For affected items that do not require a return, we will confirm the resolution with you directly.

Damaged, defective, incomplete, or incorrect items

Please inspect your order after delivery and contact us promptly if there is a problem. Once the issue is confirmed, we will arrange a refund or, with your agreement and subject to availability, a replacement or missing components. The change-of-mind return conditions and 30-day window do not limit statutory rights concerning faulty or misdescribed goods.

Refunds

We will inspect returned items and notify you of the result within 5 business days after receiving them. For eligible returns, we will initiate the refund to your original payment method no later than 10 business days after receiving the returned items. If a refund is declined, we will explain the reason and discuss the next steps with you.

The refund includes the amount paid for the returned items, after discounts, and applicable refundable taxes. Shipping is refunded as described above or as required by law. Your bank or payment provider may require additional time to post the refund. If the refund has not appeared after your provider's stated processing period, please contact us.

Cancellations and exchanges

Contact us as soon as possible if you wish to cancel an order. If we can stop the order before it ships, we will cancel it and initiate a refund within 10 business days of confirming cancellation. Once an order has shipped, please follow the return process.

For exchanges, contact us to discuss availability and the return process. A replacement is not guaranteed until availability is confirmed.

Contact and consumer rights

Email: haihua@zavryx.net
Phone: +1 307-357-9731
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (Wyoming, USA).

Nothing in this policy limits mandatory consumer rights under applicable law. If local law provides different cancellation, return, shipping-refund, or refund-timing rights, those rights take precedence.